Important Notice About Our Service
Hixson Detox is a third-party matching service. We are not a treatment facility, medical provider, or addiction treatment center. We connect individuals seeking help with appropriate treatment facilities and healthcare providers.
This privacy policy explains how we collect, use, and protect information when you contact our helpline or use our website to find addiction treatment resources.
Information We Collect
When you contact our helpline or use our services, we may collect:
- Contact Information: Name, phone number, email address, and location
- Treatment Needs: Information about addiction type, treatment preferences, insurance, and medical history as relevant to matching services
- Communication Records: Call logs, messages, and notes from our conversations to provide appropriate referrals
- Website Usage: IP address, browser type, pages visited, and time spent on our website
How We Use Your Information
We use your information solely to:
- Connect you with appropriate addiction treatment facilities and healthcare providers
- Provide personalized treatment recommendations based on your needs
- Follow up on referrals and ensure you received appropriate care
- Improve our matching services and website functionality
- Comply with legal requirements and maintain accurate records
Information Sharing and Disclosure
We may share your information with:
- Treatment Facilities: Verified addiction treatment centers and healthcare providers for admission and care coordination
- Insurance Verification: Insurance companies and benefits verification services to confirm coverage
- Legal Requirements: When required by law, court order, or to protect health and safety
- Service Providers: Trusted third parties who assist with our operations under strict confidentiality agreements
We never sell your personal information and only share it with parties directly involved in helping you access treatment.
Medical Information and HIPAA
While we are not a covered entity under HIPAA, we treat all medical and health information with the highest level of confidentiality. Any health information shared with us is:
- Stored securely and accessed only by authorized personnel
- Shared only with treatment providers you choose to contact
- Protected by strict confidentiality protocols
- Retained only as long as necessary to provide services
Data Security
We implement robust security measures to protect your information:
- Encrypted data transmission and storage
- Secure servers with restricted access
- Regular security audits and updates
- Staff training on confidentiality and data protection
- Incident response procedures for any security concerns
Your Privacy Rights
You have the right to:
- Access the personal information we have about you
- Request corrections to inaccurate information
- Request deletion of your personal information
- Opt out of future communications
- Withdraw consent for information sharing
To exercise these rights, please contact us using the information provided below.
Data Retention
We retain your information only as long as necessary to:
- Provide ongoing support and follow-up services
- Maintain accurate referral records
- Comply with legal and regulatory requirements
- Improve our services based on outcomes
Generally, we retain contact and referral information for up to 7 years, after which it is securely destroyed.
Third-Party Websites
Our website may contain links to treatment facility websites and other third-party sites. This privacy policy does not apply to external websites. We encourage you to review the privacy policies of any websites you visit through our referrals.
Changes to Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Including notices in our communications
The effective date of any changes will be clearly indicated at the top of the updated policy.